2018 SCTA Strategic Plan


Open Access

Deploy a coordinated, open-access telehealth network in South Carolina

Tactic 1: Effectively utilize the shared IT support request mechanism to ensure timely IT support for telehealth-related activities across the state.

Tactic 2:  Enhance the process for sites requesting assistance from the SCTA to include not only equipment requests but also additional consultation on the clinical or administrative aspects of implementing telehealth.   

Tactic 3: Engage in quality improvement efforts to ensure SCTA technical standards and protocols continue to meet industry standards and that SCTA IT solutions meet SCTA hub needs.  

Tactic 4: Establish a mechanism to streamline credentialing process for telehealth providers.


Rural Focus

Understand and effectively respond to the needs of users of telehealth with an emphasis on the underserved and rural

Tactic 1:  Grow the number of rural health care sites connected to the broadband required to participate in telehealth services.

Tactic 2:  Equip additional providers in rural & underserved areas with the technology & training needed to provide telehealth services.

Tactic 3:  Develop a mechanism to optimize the experience and participation of rural health clinics with telehealth service lines.

Tactic 4:  Use telehealth to help enhance access in rural & underserved areas to the full continuum of care for disease management.


Service Development

Build and scale telehealth clinical services and programs that expand access to care

Tactic 1:   Support community hospitals with the availability of specialty and subspecialty services.

Tactic 2: Support primary and ambulatory care providers with efficient access to specialty care.

Tactic 3: Extend care to population-based settings to improve access to convenient, cost-effective healthcare.

Tactic 4: Understand and effectively respond to consumer demands by expanding convenient healthcare services (Direct-to-Patient).


Mental Health

Broaden mental health and related telehealth clinical services and programs to increase access to care.

Tactic 1: Support rural hospitals with the availability of mental health and related clinical services and programs.

Tactic 2: Support primary and ambulatory care providers with efficient access to specialty care.

Tactic 3: Establish telepsychiatry as recruitment tool for providers.

Tactic 4: Develop a best practice for medical information sharing across disparate medical service delivery organizations.

Tactic 5: Identify, support, and coordinate other statewide telehealth initiatives that address mental health and related clinical services and programs.


Education and Training

Conduct statewide education, training, and promotion to providers and the public to accelerate and spread adoption of telehealth. 

Tactic 1: Assist participating health provider training institutions in South Carolina in introducing knowledge of telehealth to their learners.

Tactic 2: Assist practicing health care providers in adopting telehealth through telehealth best-practice education and provisions of guiding resources, paying special attention to the rural/ underserved communities in state.

Tactic 3:  Extend the use of provider education via telehealth, enabling primary care and other practice settings to co-manage complex medical cases with the assistance of specialists and a multidisciplinary team.


SCTA Collaboration

Demonstrate to legislators, payers, providers and the public, the impact of telehealth in improving access, quality and affordability

Tactic 1:  Establish enhanced communication channels targeting partners and stakeholders not represented at the SCTA Advisory Council.

Tactic 2:  Establish unified opinions and priorities on SCTA issues and pursue these priorities legislatively when possible and appropriate.  

Tactic 3:  Establish an enhanced reporting process for adequate representation of SCTA activities.



Establish the value case for telehealth through robust assessment and rigorous analysis of telehealth outcomes.

Tactic 1:  Establish the means to produce short and long term outcomes that reflect the value of telehealth services delivered and that inform SCTA strategic decisions.

Tactic 2:  Support clinicians and researchers in implementing and evaluating telehealth-based pilot projects through the SCTA grant program.


Promotions and Sustainability

Demonstrate to legislators, payers, providers, and the public the impact of telehealth on improving access, quality, and affordability. 

Tactic 1:  Promote awareness of SCTA and SCTA resources 

Tactic 2:  Promote the engagement of health systems insurers to establish telehealth reimbursement mechanisms which lead to enhanced levels of care delivered efficiently and cost effectively.