2019 SCTA Strategic Plan


Open Access

Deploy a coordinated, open-access telehealth network in South Carolina

Tactic 1.1: Ensure timely IT support for telehealth-related activities across the state.

Tactic 1.2: Ensure SCTA technical standards and protocols continue to meet industry standards and that SCTA IT solutions meet the needs of SCTA partner organizations.

Tactic 1.3: Evaluate long-term viability and utility of the pilot centralized credentialing program.


Rural Focus

Understand and effectively respond to the health needs of SC citizens with an emphasis on those living in underserved and rural areas.

Tactic 2.1: Grow the number of rural health care sites connected to the broadband required to participate in telehealth services.

Tactic 2.2: Support providers in rural & underserved areas with the technology & training needed to provide telehealth services.

Tactic 2.3: Develop a mechanism to optimize the experience and participation of rural health clinics with telehealth service lines.


Service Development

Build and scale telehealth clinical services and programs that expand access to care.

Tactic 3.1: Support community hospitals with the availability of specialty and subspecialty services.

Tactic 3.2: Support primary and ambulatory care providers with efficient access to specialty care.

Tactic 3.3: Extend care to population-based settings to improve access to convenient, cost-effective healthcare.

Tactic 3.4: Understand and effectively respond to consumer demands by expanding convenient healthcare services (Direct-to-Patient).


Mental Health

Broaden mental health and related telehealth clinical services and programs to increase access to care.

Tactic 4.1: Support rural hospitals with the availability of mental health and related clinical services and programs.

Tactic 4.2: Support primary and ambulatory care providers with efficient access to specialty care.

Tactic 4.3: Establish telepsychiatry as recruitment tool for providers.

Tactic 4.4: Develop a best practice for medical information sharing across disparate medical service delivery organizations.

Tactic 4.5: Identify, support, and coordinate other statewide telehealth initiatives that address mental health and related clinical services and programs.


Education and Training

Conduct statewide education, training, and promotion to providers and the public to accelerate and spread adoption of telehealth. 

Tactic 5.1: Assist participating health provider training institutions in South Carolina in introducing knowledge of telehealth to their learners.

Tactic 5.2: Assist practicing health care providers in adopting telehealth through telehealth best-practice education and provisions of guiding resources, paying special attention to the rural/underserved communities in state.


SCTA Collaboration

Develop a telehealth organization structure that encourages and facilitates statewide collaboration among providers in the delivery of health care, education, and research.

Tactic 6.1: Establish enhanced communication channels targeting partners and stakeholders not represented at the SCTA Advisory Council.

Tactic 6.2: Establish unified opinions and priorities on policies and/or regulations and pursue these priorities when possible and appropriate.



Establish the value case for telehealth through robust assessment and rigorous analysis of telehealth outcomes.

Tactic 7.1: Establish the means to produce short- and long-term outcomes that reflect the value of telehealth services delivered and that inform SCTA strategic decisions.

Tactic 7.2: Foster telehealth research across the state through telehealth-oriented research support and pilot funding.


Promotions and Sustainability

Demonstrate to legislators, payers, providers, and the public the impact of telehealth on improving access, quality, and affordability. 

Tactic 8.1: Promote awareness of telehealth, the SCTA, and SCTA resources.

Tactic 8.2: Promote the engagement of health systems insurers to establish telehealth reimbursement mechanisms which lead to enhanced levels of care delivered efficiently and cost effectively.