2018 SCTA Strategic Plan


Open Access

Deploy a coordinated, open-access telehealth network in South Carolina.

Tactic 1: Effectively utilize the shared IT support request mechanism to ensure timely IT support for telehealth-related activities across the state.

Tactic 2:  Enhance the process for sites requesting assistance from the SCTA to include not only equipment requests but also additional consultation on the clinical or administrative aspects of implementing telehealth.   

Tactic 3: Engage in quality improvement efforts to ensure SCTA technical standards and protocols continue to meet industry standards and that SCTA IT solutions meet SCTA hub needs.  

Tactic 4: Establish a mechanism to streamline credentialing process for telehealth providers.


Rural Focus

Understand and effectively respond to the needs of users of telehealth with an emphasis on the underserved and rural.

Tactic 1:  Grow the number of rural health care sites connected to the broadband required to participate in telehealth services.

Tactic 2:  Equip additional providers in rural & underserved areas with the technology & training needed to provide telehealth services.

Tactic 3:  Develop a mechanism to optimize the experience and participation of rural health clinics with telehealth service lines.

Tactic 4:  Use telehealth to help enhance access in rural & underserved areas to the full continuum of care for disease management.


Service Development

Build and scale telehealth clinical services and programs that expand access to care.

Tactic 1:   Support community hospitals with the availability of specialty and subspecialty services.

Tactic 2: Support primary and ambulatory care providers with efficient access to specialty care.

Tactic 3: Extend care to population-based settings to improve access to convenient, cost-effective healthcare.

Tactic 4: Understand and effectively respond to consumer demands by expanding convenient healthcare services (Direct-to-Patient).


Mental Health

Broaden mental health and related telehealth clinical services and programs to increase access to care.

Tactic 1: Support rural hospitals with the availability of mental health and related clinical services and programs.

Tactic 2: Support primary and ambulatory care providers with efficient access to specialty care.

Tactic 3: Establish telepsychiatry as recruitment tool for providers.

Tactic 4: Develop a best practice for medical information sharing across disparate medical service delivery organizations.

Tactic 5: Identify, support, and coordinate other statewide telehealth initiatives that address mental health and related clinical services and programs.


Education & Training

Conduct statewide education, training, and promotion to providers and the public to accelerate and spread adoption of telehealth. 

Tactic 1: Assist participating health provider training institutions in South Carolina in introducing knowledge of telehealth to their learners.

Tactic 2: Assist practicing health care providers in adopting telehealth through telehealth best-practice education and provisions of guiding resources, paying special attention to the rural/ underserved communities in state.

Tactic 3:  Extend the use of provider education via telehealth, enabling primary care and other practice settings to co-manage complex medical cases with the assistance of specialists and a multidisciplinary team.



Develop a telehealth organization structure that encourages and facilitates statewide collaboration among providers in the delivery of health care, education, and research.

Tactic 1:  Establish enhanced communication channels targeting partners and stakeholders not represented at the SCTA Advisory Council.

Tactic 2:  Establish unified opinions and priorities on SCTA issues and pursue these priorities legislatively when possible and appropriate.  

Tactic 3:  Establish an enhanced reporting process for adequate representation of SCTA activities.



Establish the value case for telehealth through robust assessment and rigorous analysis of telehealth outcomes.

Tactic 1:  Establish the means to produce short and long term outcomes that reflect the value of telehealth services delivered and that inform SCTA strategic decisions.

Tactic 2:  Support clinicians and researchers in implementing and evaluating telehealth-based pilot projects through the SCTA grant program.


Promotions & Sustainability

Demonstrate to legislators, payers, providers, and the public the impact of telehealth on improving access, quality, and affordability. 

Tactic 1:  Promote awareness of SCTA and SCTA resources 

Tactic 2:  Promote the engagement of health systems insurers to establish telehealth reimbursement mechanisms which lead to enhanced levels of care delivered efficiently and cost effectively.