2020 Annual Report

Healing Power of Connection

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Doxy.me – a Free Video Visit Platform for SC Providers

The SCTA offers free, premium Doxy.me memberships to providers across South Carolina to facilitate the use of telehealth. Doxy.me is a HIPAA-compliant, easy-to-use, web-based platform that brings telehealth services to patients in any location. Although Doxy.me offers a free instance, our premium membership includes a greater breadth of functionality, such as the ability to share screens, take pictures, and engage in group calls.

If you are interested in utilizing the premium membership, please complete this Request Form, and the SCTA team will create your account. Once the SCTA Team has added the requested user(s), an invitation email will be sent from Doxy.me to the email address(es) provided. You MUST use this invitation in order to activate your account and access the premium account features.

For more information on the platform, please visit the Doxy.me website. Be sure to check out their Help Center, which includes education and training materials for both providers and patients to get started. 

See below for some frequently asked questions about the offered resource:

Q: Is there any cost associated with this premium SCTA clinic membership?
A: The SCTA membership is free of charge. 

Q: How long will I have access to the premium membership?
A: At this time there is no determined end date for this statewide service. Should that change, partners using the service would be notified with ample time to adjust their operations or processes as necessary.

Q: If I am already using the free version of Doxy.me, can you transfer my account to the premium SCTA clinic membership?
A: You will need to begin using the SCTA domain (scta.doxy.me) in order to access the premium features. You can use the same email to request this access, but you will still need to submit a request using the request form.

Q: How many accounts can my organization request?
A: At this time, we are not limited to a maximum number of accounts per organization.

Q: What happens after I submit a request?
A: Our SCTA team will create the new user(s) in the scta.doxy.me platform, and an invitation email will be sent to the email address(es) provided in the request. Once the invitation is accepted, the user should review educational/training materials in the Doxy.me Help Center to get started.

Q: Can I customize the page or URL to have branding that matches my organization?
A: While you cannot customize the URL or scta.doxy.me page, you can customize your waiting room and add features such as your organization’s logo.

Q: Is doxy.me HIPAA compliant?
A: Please review the article on HIPAA compliance in the doxy.me Help Center.

Q: Where do I go for tech support related to doxy.me?
A: For any technical questions related to the software, please work directly with doxy.me using the help features built into the platform. These include a live chat feature as well as a robust help center.

 

For any other questions not covered above, please contact info@sctelehealth.org.